docs/pages/self-hosting/troubleshooting.mdx

---
title: 'Troubleshooting'
---

# Troubleshooting

There is always a possibility for something to go wrong while trying to deploy your own instance of movie-web. This page will contain common issues people have come across while self-hosting and their solutions.

## "Failed to find media, try again!" while searching

**This is likely a misconfigured TMDB API key.** To verify that TMDB is the issue, visit `/admin` or `/#/admin` and click on the `Test TMDB` button.

If the test succeeds, then your TMDB configuration is correct and the issue is with something else.

If the test fails, then you should recheck your credentials. [**Make sure you're using the Read Access Token, not the normal API Key.**](https://www.themoviedb.org/settings/api#v4_auth_key)

## Everything I try to watch fails

**This is likely a misconfigured Worker.** To make sure that the Workers are the issue, visit `/admin` or `/#/admin`, then click on the `Test workers` button.

You should have at least 1 Worker registered, if you don't, you should [deploy a worker](../proxy/deploy.mdx) and [set it up in the client](../client/configuration.mdx#vite-cors-proxy-url).

If any Worker fails the test, you should double check its URL and see if its up to date with the latest updates.

## I can't make an account or login

**This is likely misconfigured or broken backend.** To verify that the backend is the issue, visit `/admin` or `/#/admin`, then click on the `Test backend` button.

If the backend is online and properly configured it should display the name and version of the backend. If the name and description of the test don't match your own instance, [make sure you have your backend URL set correctly.](../client/configuration.mdx#vite-backend-url)

If the test gives you an error, your [backend URL configuration option](../client/configuration.mdx#vite-backend-url) likely has a typo.

If the version that shows up on your backend is not the latest version, you should update your backend to keep up with the latest changes.

## I updated from version 3 to version 4 but I still see the old version

It is likely that you haven't installed the PWA version of movie-web. Please read the [upgrade guide](../client/upgrade.mdx) for more details on the matter.

## I'm getting SSL issues when using a hosted postgres database

You are most likely missing the [`postgres.ssl`](../backend/configuration.mdx#postgres-ssl) variable on your backend, enable it and the connection should work.

## Permission denied to set parameter "session_replication_role"

Set the `MIKRO_ORM_MIGRATIONS_DISABLE_FOREIGN_KEYS` option to `false` in either your `.env` or your Docker command.